WHAT NDIS SUPPORT COORDINATION INVOLVES

In general, Support Coordination involves us helping you get all your supports up and running and operating optimally. This includes informal, mainstream and community supports, as well as funded supports.

We will work creatively and resourcefully with you on how you utilise your support budgets to achieve your goals. Specifically, this might involve help with:

Instacare offers you the perfect support coordination solution to strengthen your ability to coordinate, implement supports and participate in the community.

Support Coordination is a capacity building support which helps build your ability to act independently. We can help you to navigate the NDIS through the different stages of your journey. This can include empowering you to access and co-ordinate your supports, and providing assistance to help you participate more in your community.

Our role is to support you to quickly get your funded plan up and running.

If you would like us to be your Support Coordinator – it is important that you nominate Instacare as your preferred Support Coordinator to your planner and they will forward us a ‘Request for Service – Coordination of Supports’ form which will help us tailor our support approach to you.

Instacare is an NDIS Registered Provider for Support Coordination services.

Service Providers

  • identify the service and service providers that best meet your individual needs, including assessing a number of mainstream, community, informal and provider options
  • obtain quotes, negotiate services to be provided, develop service agreements and create service bookings with preferred providers
  • negotiate services and prices as part of any quotable supports
  • arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex home modifications required)
Shake Hands

Plan Support

  • monitor your NDIS plan outcomes/spending
  • redevelop your goals prior to your NDIS plan review
  • decide the budget for each support type and adviseany relevant plan manager of the breakdown of funds and liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
  • provide the NDIA with reports on outcomes and success indicators within the agreed reporting frequency

Connection

  • link you into a job or other community activities
  • respond to a crisis or identify solutions for managing risky situations
  • link you to mainstream or community services (i.e. housing, education, transport, health)

THE THREE LEVELS OF SUPPORT COORDINATION

Instacare offers three levels support coordination with variable levels of assistance depending on your individual situation:

1. Support Connection

We can provide short-term assistance to implement your NDIS plan, including identifying service providers and negotiating Service Agreements.

2. Coordination of Supports

We can provide longer-term assistance to build your capacity to navigate the complexity of services and supports you need from a range of providers.

3. Specialist Support Coordination

If you have a more complex situation, we can provide specialist support within a specialist framework to address barriers and reduce complexity in environment. This is only funded in exceptional circumstances and is time-limited.

The NDIA will consider your circumstances and fund the most appropriate level of Support Coordination. If you’re in your first plan, and you don’t have the assistance of a Local Area Coordinator, it’s most likely that Support Connection and Coordination will be funded.

THE BENEFITS OF SUPPORT COORDINATION

Support Coordination is all about enhancing your ability to manage and direct your own services. It provides the flexibility to help you find the community, employment and accommodation options that are right for you.

You’ll be able to take advantage of benefits such as:

  • Better coordination of your range of services
  • Early intervention and timely service responses
  • Identification and exploration of increased support options
  • Consistent monitoring of the performance of services
  • Increased quality and safeguards

We’re making a difference to people with disability by partnering and providing guidance on the best use of your NDIS support funding and allowing you to focus on what is really important… living life!

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