About Instacare

Our Vision

Instacare was developed in response to the growing need for personal, effective NDIS plan management and support coordination services where clients have choice and control around their plan and services in genuine partnership with the appropriate specialists. We have reimagined and redesigned service delivery for the maximum benefit of our clients.

Instacare is a registered NDIS Provider.

Our Values

Our core values, which we call the five ‘I’s are integral to everything we do, they are: Individual, Inclusive, Innovative, Informative and Independent.


We do not provide direct care services, we work only for you. This means you get independent support to manage your plan. There is no conflict of interest.


Our flexible NDIS services are tailored to meet the requirements of each unique individual and family. We recognise and value diversity and aim to contribute to more robust and broader communities.


We have built a connected, supportive and fulfilling working environment that enables our staff to grow and develop as client partners, leaders and people. We take pride in our work and strive to continually analyse our approach with the aim of improving operations while accentuating relationships.


We provide an innovative, efficient service delivery model that uses technology and empowers staff.


Our NDIS services improve quality of life and help our customers realise their potential by working in unison with them to deliver exceptional, top-quality results.

Our Leadership Team

Our passion to achieve better outcomes for disabled people and their families sees us place a great emphasis on utilising available technology in the disability care space.

Instacare has a board consisting of a variety of professionals both within and outside of the health industry to provide strategic planning and oversight.

David Button

Chief Finance Officer

David is a Certified Practising Accountant (CPA), holds a Masters of Practising Accounting and has over 15 years experience in finance and accounting.

Prior to Instacare, David was a Director of Deloitte Australia advising government departments and agencies on everything accounting and finance.

During his tenure at Deloitte, David was engaged by the National Disability Insurance Agency (NDIA) as their Director of Management Accounting and managed NDIA’s agency planning and budgeting processes.

David has previously been the Head of Finance and Director of Business Services for the Australian Charities and Not-for-profits Commission (ACNC).

He understands the importance of managing funding correctly to achieve the best outcomes possible.

David is a member of the Australian Institute of Company Directors and is a Board Member of the Humble Enterprise Foundation, a charity which aims to reduce social isolation for children.

Relevant qualifications held: 

Certified Practising Accountant (CPA)

Master of Practicing Accounting

Bachelor of Commerce / Economics

Liam McGrath

Chief Operating Officer

Liam has operated a small business for over 7 years’ and holds a Bachelor of Business Management.

Liam has previously been a Client Services Manager in the health industry working with a top health innovation leader in the medication management field.

Liam will liaise with participants and run the operations of Instacare on a day-to-day basis.

Liam has extensive networks in the allied health sectors and also has family members and close friends in the medical, nursing, physiotherapy, dietician and occupational therapy sectors in Victoria.

He understands the importance of quality healthcare providers to achieve the best outcomes possible for participants.

Relevant qualifications held: 

Bachelor of Business (Marketing)

Caroline Dixon

Partnerships Manager

Caroline is an accredited Occupational Therapist who has over 13 years experience in public health.

Caroline has specialised in neurological rehabilitation working across the subacute and community settings, in a major healthcare service in Melbourne, helping improve the lives of her clients through enhancing their function.

During her time working in public health Caroline has also worked as a project officer improving the provision of services and directly making a difference to the clients.

She has the client’s needs at the core of her practice and aims for best practice to help them achieve their goals.

She understands the importance of the trust placed in her by our clients, our client’s needs are at the core of her practice to achieve the best outcomes possible.

Relevant qualifications held: 

Bachelor of Occupational Therapy

Certificate IV in Training and Assessment

Rebecca Parry

Operations Manager

Bec is an integral member of the Management team at Instacare with over 20 years of experience in Management.

Utilising her expertise in Operational Management and Customer Service, Bec has been pivotal to ensuring staff under her control are equipped with the tools necessary to meet the required needs of clients. Her passion for supporting those in need of help is reflected in the high standards of customer service received by all clients and consistent positive feedback.

She demonstrates great skills in assessing and understanding the unique needs of individuals and ensures that the requirements of all stakeholders are effectively aligned and fulfilled.

Bec will be one of the friendly faces you meet at the Expo’s attended by Instacare.

Relevant qualifications held: 

Certificate 4 in Financial Services

Instacare Regions

Instacare proudly serves clients and their families in Victoria, New South Wales, South Australia and Queensland for Plan Management.

We currently only provide Support Coordination services in Victoria only.

We aim to expand our services into other States and Territories when possible.