GET IN TOUCH

Our compassionate and professional staff are ready to help you and your family navigate this journey.

PHONE

1300 002 221

We are available to receive and return your calls during business hours 9am-5pm Monday – Friday (AEST)

Accessibility phone numbers: TTY/voice calls – 133 677 | Speak & Listen – 1300 555 727 | SMS relay – 0423 677 767

EMAIL

Enquiries: [email protected]

Invoices:  [email protected]

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OUR SERVICE AREAS

We are NDIS Registered for Plan Management in all areas of Australia.

Our Support Coordination coverage areas are currently in Victoria, Queensland and South Australia.

OUR HEAD OFFICE

Level 1, 37 Dalmore Drive
Scoresby Victoria 3179

Please enter the building and take the lift to Level 1, you will see our reception area where we will greet you.

There is parking directly outside our building and a dedicated disability parking area with ramp access.

SERVICE FEEDBACK

We welcome all types of feedback about your experiences with Instacare.

  • Compliments: These are things that you think we’re doing well or may be recognition of a person you work with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
  • Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
  • Complaints: We want to know when you’re not happy about an experience you’ve had with Instacare. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within two working days.

EXTERNAL COMPLAINT PROCESS

If you are not satisfied or do not want to talk to Instacare about your complaint, please the NDIS Quality and Safeguards Commission.

You may get support from family, a friend or an independent advocate to support you in making a complaint to the NDIS Commission.