GET IN TOUCH

Our compassionate and professional staff are ready to help you and your family navigate this journey.

No matter what stage you’re at in your journey, we’re here to answer any questions you may have, including how the planning process works and how we can assist you with getting the most out of your plan so you can take care of life.

PHONE

1300 002 221

We are available to receive and return your calls during business hours 9am-5pm Monday – Friday (AEST)

Accessibility phone numbers: TTY/voice calls – 133 677 | Speak & Listen – 1300 555 727 | SMS relay – 0423 677 767

EMAIL

Enquiries: hello@instacare.com.au

Invoices:  accounts@instacare.com.au

If you wish to visit us at any of our locations, it is essential that you make an appointment with us.

44 Lakeview Drive
Scoresby Victoria 3179

Please make yourself known to the Waterman Business Centre reception and we will come and meet you.

Level 5, 12 Clarke Street
Sunshine Victoria 3020

Please make your way to the lift well between VicRoads and the Cafe, use the lift to come to Level 5 and reception will greet you.

Chadstone Shopping Centre
UL40/1341 Dandenong Road
Chadstone Victoria 3148

Please make yourself known to the Waterman Business Centre reception and we will come and meet you. An appointment is necessary before you arrive.

Level 2, 66 Victor Crescent
Narre Warren Victoria 3805

Please make yourself known to the Waterman Business Centre reception and we will come and meet you. An appointment is necessary before you arrive.

We welcome all types of feedback about your experiences with Instacare.

• Compliments: These are things that you think we’re doing well or may be recognition of a person you work with. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
• Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
• Complaints: We want to know when you’re not happy about an experience you’ve had with Instacare. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within two working days.