At Instacare, our people are at the heart of everything we do. We are a bunch of passionate professionals dedicated to improving the lives of people with disabilities and their families. We are the NDIS provider for Plan Management & Support Coordination that truly cares.
With experience ranging from disability, allied health and the NDIS, to operations, management and finance. We’ve got a well seasoned team heading up the Instacare family.
CO FOUNDER & MANAGING DIRECTOR
Alex Creswick
OPERATIONS MANAGER
Cathy Shugg
CUSTOMER EXPERIENCE MANAGER
Dearne Young
RELATIONSHIPS MANAGER
Looking to partner with an NDIS provider that truly cares about helping you reach your NDIS goals? Look no further! Our expert team are here to help you—every step of the way.
We are an NDIS Registered Provider for:
Plan Management – Australia-wide
Support Coordination – Victoria, Queensland, New South Wales, South Australia, Western Australia
CO FOUNDER & MANAGING DIRECTOR
Meet our Managing Director! David brings over 20 years’ corporate and government experience — from global accounting firm Deloitte to working within the National Disability Insurance Agency (NDIA). His expertise in finance, risk management and corporate decision-making ensures funds are managed ethically and responsibly to achieve the best outcomes for participants.
David is passionate about technology and financial management. With Instacare, he followed his passion and together with co-founder Liam, created a service to empower people with disabilities to gain confidence in managing their NDIS funds and supports.
Beyond Instacare, David is a member of the Australian Institute of Company Directors and is a Certified Practicing Accountant (CPA).
CO FOUNDER & CHIEF EXECUTIVE OFFICER
Say hello to our CEO! Liam heads up strategy, performance, major corporate decisions and growth planning. His expertise in business management, and passion for the disability and health sectors are exceptionally suited to delivering top quality service for participants and providers.
Liam co-founded Instacare to address the growing need for an NDIS service that truly empowers participants with choice and control, working in genuine partnership with the appropriate specialists.
With extensive networks in allied health, medical, nursing, physiotherapy, dietician and occupational therapy, Liam understands the importance of proper healthcare in improving people’s quality of life. He hopes that as Instacare’s reach grows, as do the positive outcomes for participants.
CHIEF OPERATING OFFICER
Bec is an integral member of the Management team at Instacare with over 20 years of experience in Management. Highly skilled in Operational Management and Customer Service, Bec has been pivotal to ensuring staff under her control are equipped with the tools necessary to meet the required needs of clients.
She so beautifully understands the unique needs of individuals, and ensures the requirements of all stakeholders are effectively aligned and fulfilled. Bec is passionate about growing Instacare’s reach into new regions across Australia. Bec will be one of the friendly faces you meet at the Expos attended by Instacare!
Bec’s passion for supporting others is reflected in the high standards of customer service received by clients and consistently positive feedback.
OPERATIONS MANAGER — QUALITY & COMPLIANCE
CUSTOMER EXPERIENCE MANAGER
RELATIONSHIPS MANAGER
Dearne is an experienced administration leader within the medical, hospital and disability sectors.
Dearne leads our Relationships team and is responsible for ensuring our participants and families experience a personal approach during the onboarding process. Her ability to multi-task is evident every single day! She loves to juggle many moving parts which is why she also loves managing the customer service function for the Instacare Shop.
Dearne has a kind, can-do attitude approach. Her incredible work ethic and bright outlook are contagious and we all can learn from the way Dearne goes about her day-to-day tasks. Nothing is ever too much trouble for Dearne, always with a smile and looking for a solution makes her a highly valued leader within the Instacare community.
