What we do

Starting and managing an NDIS plan can be stressful, confusing and complicated.

At Instacare, we help you with your NDIS Plan.

We are independent NDIS Plan Management and Support Coordination specialists ready to support you to understand the NDIS, your plan and to find the best service providers for you.

  • Our Plan Management team supports you to manage your NDIS funding whilst taking care of your day-to-day NDIS administration. We pay your providers within 7 business days* (usually faster) to ensure your supports are not interrupted.
  • Our Support Coordination team helps you understand the NDIS and finds service providers who are the best fit for you.

Call us today on 1300 002 221 and our friendly team will guide you through the NDIS.

*Assuming you have provided us with your latest plan, the invoice is correctly rendered and your budget is correctly allocated in the NDIS portal.

We help you find the right supports

We keep track of your NDIS funding

We handle your NDIS administration

You have freedom to use any provider

We are independent and only work for you

Most organisations that offer either Support Coordination or Plan Management also offer a range of other care services as well.

We do not provide any direct care services which means we never have conflicts of interest and we always act in an unbiased, impartial way.

We are NDIS experts and we have specialised staff which can support people with all levels of disability, including high and complex needs. We match your needs with one of our team to ensure you get the best Support Coordinator for your needs.

Our Services

NDIS Planning

Find out about how we can support you get prepared for your first NDIS plan or your first plan review, including:

  • Our FREE Planning Workbook – to help you plan and set your goals
  • Explain the NDIS – explain what it means for you and how it works
  • Managing your plan – explain the various options available to you

Plan Management

Find out about plan management and the amazing benefits it offers you when managing your plan, including:

  • Personalised service – no more waiting on hold
  • Freedom of choice – use any provider for your supports
  • No cost to you – funding for this service is in addition to your supports

Support Coordination

Find out about support coordination and the how we can help you navigate the NDIS, including:

  • Individual support – we help you to navigate the NDIS
  • Faster supports – our role is to support you to quickly get your funded plan up and running
  • No cost to you – if you nominate Instacare as your preferred Support Coordinator to your planner

NDIS Planning

Find out about how we can support you get prepared for your first NDIS plan or your first plan review, including:

  • Our FREE Planning Workbook – to help you plan and set your goals
  • Explain the NDIS – explain what it means for you and how it works
  • Managing your plan – explain the various options available to you

Plan Management

Find out about plan management and the amazing benefits it offers you when managing your plan, including:

  • Personalised service – no more waiting on hold
  • Freedom of choice – use any provider for your supports
  • No cost to you – funding for this service is in addition to your supports

Support Coordination

Find out about support coordination and the how we can help you navigate the NDIS, including:

  • Individual support – we help you to navigate the NDIS
  • Faster supports – our role is to support you to quickly get your funded plan up and running
  • No cost to you – if you nominate Instacare as your preferred Support Coordinator to your planner

Client Feedback

"Big thank you to the Instacare Team! After being time poor for so long, it's a joy to have life balance sharing fun experiences with our son, Douglas, rather than paperwork. You have opened doors for us!
Thank you isn't enough."


- Glenice

5.0
2018-11-09T10:41:46+00:00

- Glenice

"Big thank you to the Instacare Team! After being time poor for so long, it's a joy to have life balance sharing fun experiences with our son, Douglas, rather than paperwork. You have opened doors for us! Thank you isn't enough."

Facebook Recommendation

"Great service and up to date info delivered regularly. Very helpful with resources and plan management."


- Maureen

5.0
2018-11-09T10:59:14+00:00

- Maureen

"Great service and up to date info delivered regularly. Very helpful with resources and plan management."

Provider Feedback

"Hello Instacare Team, I simply wish to give you some positive feedback. As I have now engaged your service for two new clients, I am extremely happy with your instant response and communication. It is such a relief and “breath of fresh air” to have things happen so easily."


- Russell from Uniting

5.0
2018-11-09T12:42:57+00:00

- Russell from Uniting

"Hello Instacare Team, I simply wish to give you some positive feedback. As I have now engaged your service for two new clients, I am extremely happy with your instant response and communication. It is such a relief and “breath of fresh air” to have things happen so easily."

Facebook Recommendation

"I am so glad I was referred to Instacare for plan management for my three children’s plans. From initial contact to plan execution and management I have felt fully supported. Thanks all at Instacare!"


- Susan

5.0
2018-11-09T12:06:59+00:00

- Susan

"I am so glad I was referred to Instacare for plan management for my three children’s plans. From initial contact to plan execution and management I have felt fully supported. Thanks all at Instacare!"

Provider Feedback

" I wish all our clients were with Instacare because you guys are great – you pay quickly and sending emails like this advising why you have short paid is terrific."


- Karen from Milife-Victoria

5.0
2018-11-09T14:00:14+00:00

- Karen from Milife-Victoria

" I wish all our clients were with Instacare because you guys are great – you pay quickly and sending emails like this advising why you have short paid is terrific."

Facebook recommendation

"After having immense difficulty becoming an NDIS Applicant, Instacare have made the transition for me & my family so easy. I cannot thank them enough. I feel so supported, empowered & reassured that they will always have my best interests at heart. They have renewed my belief in the health system. Thank you ;)"


- Em

5.0
2018-11-09T12:03:53+00:00

- Em

"After having immense difficulty becoming an NDIS Applicant, Instacare have made the transition for me & my family so easy. I cannot thank them enough. I feel so supported, empowered & reassured that they will always have my best interests at heart. They have renewed my belief in the health system. Thank you ;)"
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Need help with your NDIS plan?

If you’d like help with your NDIS plan, learn more about our services or just want some independent, honest advice, we’re always happy to have a chat.

Sign up for our services

If you have ‘Improved Life Choices’ (Plan Manager / Plan Management) or ‘Support Coordination’ in your NDIS plan, join us and the Instacare team we will partner with you and support you through the NDIS.