Instacare App

Introducing InstaPAY – Our 2 business days payment

As an established NDIS plan management and support coordination provider, we are always looking for ways to make our service more accessible and helpful to our clients. Both our service providers and our participants have reflected us that they would value a simpler, faster and more convenient method of payment.

We’ve listened, and as a result are proud to announce the introduction of InstaPAY, a one-stop answer to all your payment needs. When you use InstaPAY, participants can expect to receive reimbursement payments within TWO working days; many of our providers can also expect to be paid within TWO working days! With benefits for both participants and service providers, InstaPAY makes your NDIS payment process faster and easier than ever before.

InstaPAY for Providers – Improve your cash flow with InstaPAY

Particularly during these challenging times, many providers are struggling with cash flow issues. This is where InstaPAY can help: selected providers will be able to receive payments directly into their bank account, in as little as 2 working days. (Condition apply)

If you feel that InstaPAY would help your business, which in turn will enable you to support our participants better, please get in touch, and we will do our best to assist.

  • Conditions and eligibility apply.
  • Please contact our Chief Operating Officer, Bec Parry at INSTACARE via email to discuss InstaPAY further. Please click here to email Bec to discuss your criteria further.
  • Subject to terms and conditions.


InstaPAY for Participants – Faster, easier reimbursement NDIS payments

We understand that from time-to-time, our participants will be purchasing equipment or other eligible items from their NDIS payment budget. The InstaPAY system makes claiming back the cost of these items easy and speedy. The claiming process is completed entirely online and can be completed when convenient.

  • Enter in details of your purchase,
  • State ‘Reimbursement’ in the subject or body of your email so it can be easily identified.
  • InstaPAY will process the information.
  • The reimbursement will then be dispatched to your bank account, arriving within two business days. All data is encrypted for your safety and security.

 Striving to make our service more streamlined

InstaPAY is a great innovation which we hope will make a real, positive difference to your customer care experience. We recognise that prompt payment is essential to both participants and service providers, which is why we’ve opted to provide InstaPAY. Available automatically to all our participants from 1st August 2020, many of our service providers will also be able to opt for the InstaPAY option.

We’re three this month!

With three years of providing high-quality NDIS plan management under our belts, we are delighted to announce the InstaPAY financial management system is now in place. In addition to being available through laptops and desktops, InstaPAY is also available in handy App form. Suitable for both Android and Apple devices, the InstaPAY app is a great way to keep up with your NDIS payments when you’re out and about.

Like the idea of high-quality NDIS plan management, completed by an established, honest and reputable company?

We’re here to help. Access our fast, easy sign-up service to begin experiencing the benefits which our service can bring. Ask us about our range of service providers and other options for making your NDIS administration as straight-forward as possible.

How Instacare is operating during the current situation?

Please note like many Australian businesses we have taken precautions to protect our team from COVID-19 and our team in Victoria continue to work from home.

Our secure remote network and cloud systems allow us to continue to support our providers and participants through these challenging and ever-changing times.

Our service is personal with a team of friendly customer enquiry consultants ready to give either you or any NDIS participant advice and assistance.

If you have any questions or concerns, please call us or email us and one of our team members will get back to you as soon as possible. In the meantime, please stay safe and well.”